Privacy Policy​

This Privacy Policy describes how The Story of my life / Black Rooster Studios (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit our Site, use our services or make a purchase from thestoryofmylife.co.za (the “Site”) or otherwise interact with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, amend the “Last Updated” date and take any other steps required by applicable law.

How we collect and use your personal data
In order to provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect
The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information that we collect.

Information we collect directly from you
Information you provide to us directly through our Services may include:

• Contact information , including your name, address, telephone number and email address.
• Order information , including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Customer support information , including information you share in communications with us, such as when you send a message through the Services.
• Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but then you may not be able to use or access these features.

Information we collect about your use
We may also automatically collect certain information about your interactions with the Services (” Usage Data “). For this purpose, we may use cookies, pixels, and similar technologies (” Cookies “). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

How we use your personal information
Providing you with products and services. We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, establishing, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account.

• Marketing: We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, SMS or postal mail, and to show you advertisements for products or services.
• Communication and service improvement. We use your personal data to provide you with customer support and improve our Services.

Cookies
Like many websites, we use Cookies on our Site. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interests to operate, improve and optimise the Services).

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject cookies in your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking Cookies may not completely prevent the way in which we share information with third parties, such as our advertising partners.

Third party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information contained on such sites. Information you provide in public or semi-public locations, including information you share on third party social networking sites, may also be visible to other users of the Services and/or users of these third party platforms, without limitation as to their use by us or any third party. The inclusion of such links on our Site does not imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services. 

Security and storage of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. In addition, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights
Depending on where you live, you may have some or all of the rights below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may deny your request to the extent permitted by law.

• You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
• You may have the right to request that we erase the personal data we hold about you.
• You may have the right to request that we correct any inaccurate personal data we hold about you.
• Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party.
• Right to Opt-Out of Sale, Sharing, or Targeted
• You may have the right to request that we do not “sell” or “share” your personal information, or to opt-out of the processing of your personal information for purposes that constitute “targeted advertising” as defined under applicable privacy law.
• Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to access the Site, depending on where you are located.
• You may have the right to ask us to stop or restrict the processing of your personal data.
• Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
• We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before we accept a request from an agent, we will require the agent to provide evidence of such authority to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints
If you have any complaints about the way we process your personal data, you can contact us using the contact details below.

International users
Please note that we may transfer, store and process your personal information outside of the country in which you reside. Your personal information will also be processed by staff and third party service providers and partners in these countries.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@thestoryofmylife.co.za.

For the purposes of applicable data protection law and unless explicitly stated otherwise, we are the controller of your personal data.

Last updated: December, 2024